Refund Policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at 972-299-3086 or email Contact@oohlalaams.com and we will send a response to how to proceed further with a replacement or a full refund. 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).Please get in touch if you have questions or concerns about your specific item. 

Customer satisfaction is our main goal. Please contact us at 972-299-3086 or email Contact@oohlalaams.com  if you have any issues. 

Unfortunately, we cannot accept returns on sale items or gift cards.